FAQ
How much is shipping?
Shipping is only a flat $12.95 for orders under $99.99 before tax. Orders $100 (before tax) or more qualify for free shipping within Canada! Free shipping rate will be automatically adjusted at checkout.
Please note some parts of the Canadian Territories will be charged an additional shipping charge. Please email or contact us along with where you would like your order shipped beforehand and we will get back to you if there is an additional charge.
Free shipping does not apply to filled bags and grappling dummies. Please contact us beforehand or check the item to see additional option/prices.
For the United States, shipping is a flat $14.50 for orders under $100 and $9.95 for order over $100. We use UPS. Includes tracking/insurance and will reach in 5 to 10 business days.
What currency are your prices in?
All prices are in Canadian dollars.
How long does it take an order to ship?
All orders are shipped same day or within 24 hours after payment is verified. All items are shipped via Canada Post or UPS with tracking number and an expected delivery date. If you would like to use another carrier, please contact us and we will be more than happy to oblige your request.
Do you offer express/overnight shipping?
Yes, we do. Please contact us for rates and different options/couriers.
Where do you ship?
Currently we offer shipping to anywhere in Canada including Canadian PO Boxes and USA to the 48 continental States. We do not ship to any forwarding mail boxes/address any longer.
For International and anywhere else, please email us the items you would like to purchase and we will send a quote/invoice with the shipping amount. This invoice links you directly to our website where you can checkout/pay securely.
Please be aware you will be responsible for any taxes, duties, brokerage, and other fees incurred dependent on your country.
What is your price guarantee?
We offer some of the best prices in Canada but if you find a lower price, we will match any authorized Canadian online or retail store as long as it is the same item/colour and in-stock. Simply email us the link or store info for verification purposes.
Do you price match Amazon?
Yes, we will price match all Amazon.ca prices! As long as the item is in-stock, same colour, and model, we will price match. Please note only Amazon.ca must be the seller, no third party vendors on their site, as their location are not verifiable and goods maybe obtained from unauthorized sources.
Do you offer refunds or exchanges?
Yes, all unused items in original condition with unattached tags/labels purchased within 14 days are eligible for refunds or exchanges. Please note shipping costs are not refunded.
If item was shipped with free shipping, we will deduct the shipping amount; $12.95 plus tax when refunding your purchase back.
Buyer is responsible for shipping costs if exchanging for another size or would like a refund. We will cover shipping cost if it is a mistake made on our end.
A 20% restocking fee is charged for refunds requested due to change of mind or incorrect item/order placed. Restocking fee is waived if you would instead prefer a store credit. We will issue a gift voucher/card for the full amount of the item being returned.
Please note sale and clearance priced items are final sale.
What method of payment do you accept?
We accept Mastercard, Visa, and American Express through our secure 256-bit encrypted site. We never store or capture any credit card info.
Can I pick-up my order up locally if ordered on the website?
Pick-up can definitely be arranged at our retail store in Edmonton! Please choose "Pick-Up in Person" during checkout. Confirmation email will be sent notifying when your order is ready.